Exchange, Maintenance & Refund Policy

Inspection Upon Delivery

Your satisfaction is our priority. Every order comes with Inspection Upon Delivery: you can check your piece on the spot and decide whether to accept it before the courier leaves.

Exception: pieces from the Gemstone Collection are not eligible for inspection upon delivery. Instead, they can be returned on the same day they are delivered (see Gemstone Collection Returns below).

Exchange Conditions

No Refunds: Only exchanges are provided, except for Gemstone Collection returns (see below).

Timeframe: Exchange requests must be submitted within 3 business days of delivery.

Processing Time: Exchanges are completed within up to 10 business days from receiving your request.

Condition: Items must be unused, unworn, and in original packaging.

Shipping Fee: Exchange shipping cost is fixed at 200 EGP.

Value: The exchanged item must be of equal or higher value (shipping not included).

Tracking: Returns must include valid Bosta tracking information.

Gemstone Collection Returns

Timeframe: Gemstone Collection pieces are eligible for return on the same day they are delivered.

Pickup: Once your return request is approved, our courier will collect the piece from you.

Quality Check: Our operations team will check the piece once it arrives. It must be in its original condition.

Refund: Once the piece passes the check, we will process your refund within 4 business days.

Maintenance Service

We offer a professional maintenance service to keep your pieces in perfect condition.

Service Fee: A fixed maintenance fee of 250 EGP applies after request approval.

Photo Required: A clear photo of the damaged piece must be submitted with your request.

Inspection: We will inspect and confirm repair feasibility before proceeding.

Pickup & Return: Once approved, Bosta will collect your piece and return it to you after repair.

Availability: Maintenance requests are accepted anytime; no time limit applies.

Damages & Exceptions

Please inspect your order upon delivery and contact us immediately if the product is defective, damaged, or incorrect.

Non-Exchangeable Items:

• Custom or personalized products.
• Sale items or gift cards.