Refund policy

Exchange & Refund Policy

Inspection Upon Delivery

Your satisfaction is our priority. Every order comes with Inspection Upon Delivery: you can check your piece on the spot and decide whether to accept it before the courier leaves.

Exception: pieces from the Gemstone Collection are not eligible for inspection upon delivery. Instead, they can be returned on the same day they are delivered (see Gemstone Collection Returns below).

Exchange Conditions

• No Refunds: Only exchanges are provided, except for Gemstone Collection returns (see below).

• Timeframe: Exchanges must happen within 3 business days of delivery.

• Condition: Items must be unused, unworn, and in original packaging/condition.

• Shipping Fee: Exchange shipping cost is fixed at 200 EGP.

• Value: The exchanged item must be of equal or higher value (shipping not included).

• Tracking: Returns must include valid tracking information.
  

• Exchanges are completed within up to 10 business days.

Gemstone Collection Returns

• Timeframe: Gemstone Collection pieces are eligible for return on the same day they are delivered.

• Pickup: Once your return request is approved, our courier will collect the piece from you.

• Quality Check: Our operations team will check the piece once it arrives. It must be in its original condition.

• Refund: Once the piece passes the check, we will process your refund within 4 business days.

Damages & Exceptions

Please inspect your order upon delivery and contact us immediately if it's defective, damaged, or incorrect.

Non-Exchangeable Items:

• Custom or personalized products.

• Sale items or gift cards.